eaase

Privacy Policy

Eaase Last updated: 7 April 2026

1. About this policy

This privacy policy explains how Eaase (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use the Eaase mobile application and website at eaase.app.

We are committed to handling your data responsibly and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located in the European Union or United Kingdom, we also comply with the General Data Protection Regulation (GDPR) and the UK GDPR respectively.

By using Eaase, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the app or website.

Contact: hello@eaase.app

2. Information we collect

2.1 Account information

When you create an account or join our waitlist, we collect your email address. If you subscribe to Eaase Pro, your payment is processed through the Apple App Store or Google Play Store via RevenueCat. We do not directly collect or store your credit card number, bank account details, or other payment credentials.

2.2 Budget and financial data

If you choose to use the budget analysis feature, you may upload bank statement files or manually enter financial information such as your salary, expenses, and subscriptions. This data is stored securely and used solely to provide you with budgeting insights within the app. We do not share your financial data with third parties for marketing or advertising purposes.

2.3 Fitness and health data

If you choose to use the fitness planning feature, you may provide body metrics such as weight, height, lifestyle information, and available time for exercise. This information is used to generate personalised, constraint-based fitness suggestions. We do not sell or share your health data with third parties.

2.4 Sleep data

If you use the sleep coach feature, the app may collect information about your sleep preferences, bedtime habits, and interaction with relaxation content. This data is used to personalise your sleep coaching experience.

2.5 Content preferences

We collect information about how you interact with the content feed, including what you view, engage with, or dismiss. This helps us tailor the content shown to you over time.

2.6 Device and usage data

We collect standard device and usage information through our analytics provider, PostHog, including device type, operating system, app version, session duration, screens visited, and general interaction patterns. This data helps us understand how people use Eaase and improve the experience.

2.7 Push notification tokens

If you enable push notifications, we collect your device’s notification token through OneSignal to send you reminders and updates such as bedtime prompts and content suggestions.

3. How we use your information

We use the information we collect to:

  • Provide and personalise the Eaase app experience, including the content feed, budget analysis, fitness planning, and sleep coaching features
  • Process and manage your subscription through RevenueCat and the relevant app store
  • Send push notifications you have opted into, such as bedtime reminders
  • Analyse usage patterns to improve the app’s features and performance
  • Respond to your enquiries or support requests
  • Comply with legal obligations

We do not use your personal information for targeted advertising. We do not sell your data to third parties.

Where we rely on GDPR, our lawful bases for processing are: performance of a contract (to provide the service you signed up for), legitimate interests (to improve the app and prevent fraud), consent (for push notifications and optional data features), and legal obligation (where required by law).

4. AI processing

Eaase uses artificial intelligence to personalise your experience, including content recommendations, fitness suggestions, budgeting insights, and sleep coaching. Your relevant data is processed by our AI service provider to generate these personalised outputs. Data sent for AI processing is not used to train AI models and is not retained by the AI provider beyond what is necessary to deliver the response.

5. Third-party services

We use the following third-party services to operate Eaase:

  • Supabase — secure database hosting and user authentication
  • RevenueCat — subscription management (processes subscription status via app stores; does not handle raw payment details)
  • PostHog — privacy-focused product analytics
  • OneSignal — push notification delivery
  • Formspree — waitlist email collection on the website
  • Anthropic (Claude API) — AI-powered personalisation features

Each of these providers has their own privacy policy governing how they handle data. We encourage you to review those policies. We select providers who maintain appropriate security and privacy standards.

6. Data storage and security

Your data is stored on secure, cloud-hosted infrastructure provided by Supabase. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include encryption in transit (TLS/SSL), access controls, and regular security reviews.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal information for as long as your account is active or as needed to provide you with the Eaase service. If you delete your account, we will delete or de-identify your personal data within 30 days, except where we are required by law to retain it.

Waitlist email addresses are retained until you unsubscribe or request removal.

8. Your rights

8.1 Australian users

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or out-of-date information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Withdraw consent for push notifications through your device settings

8.2 EU and UK users (GDPR)

If you are located in the European Union or the United Kingdom, you have additional rights under the GDPR and UK GDPR:

  • Right of access — you can ask us for a copy of the personal data we hold about you.
  • Right to rectification — you can ask us to correct inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”) — you can ask us to delete your personal data where there is no compelling reason for us to keep it.
  • Right to restriction of processing — you can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
  • Right to data portability — you can ask us to provide your data in a structured, commonly used, machine-readable format so you can transfer it to another service.
  • Right to object — you can object to us processing your data where we rely on legitimate interests as our lawful basis.
  • Rights related to automated decision-making — you have the right not to be subject to a decision made solely by automated means where it has a significant effect on you.

To exercise any of these rights, contact us at hello@eaase.app. We will respond within 30 days. We may need to verify your identity before processing your request.

9. Supervisory authorities

If you have a complaint about how we handle your personal data and we haven’t resolved it to your satisfaction, you can contact the relevant authority:

  • Australia — Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
  • United Kingdom — Information Commissioner’s Office (ICO): ico.org.uk
  • European Union — your local Data Protection Authority (DPA). A full list is available at edpb.europa.eu

10. Children’s privacy

Eaase is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information promptly.

11. International data transfers

Your data may be processed by third-party service providers located outside your country, including in the United States. Where this occurs, we take reasonable steps to ensure your data is treated securely and in accordance with this policy and applicable law.

For EU and UK users, where data is transferred outside the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure your data remains protected.

12. Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will notify you through the app or by email. The “Last updated” date at the top of this page reflects the most recent revision.

13. Complaints

If you believe we have mishandled your personal information, please contact us first at hello@eaase.app. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate to the relevant supervisory authority listed in section 9.

14. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: hello@eaase.app
Website: https://eaase.app